Recent EU legislation requires all partners to move to the platform integration solution for Adyen and/or PayPal, meeting PSD2 requirements.

By the end of 2023, there won’t be support for the old setup.

For Adyen you can now determine the frequency of the payouts yourself. It can be done daily or monthly.

The sales day payout happens 2 days after the sales. They are automatically set up this way. However, on the weekend these are aggregated until after the weekend. This means on Sunday night and Monday night there are no payouts. Payouts can take up to 5 working days to arrive in your bank account.

And with PayPal, you now have your own account to initiate payouts.

Our payment for platform infrastructure meets the highest security, integrity, and stability standards.

We have the proper control mechanisms to ensure that it will not disrupt any services or transactions.

Yes, all this information will be available in the new sales reports. 

Adyen has Convious and Countr sales, so those receipts must be trackable. You will be able to filter by eCommerce or POS.

Yes, it's possible. 

You can see it in the new settlement report, it is the same as the bank transactions.

Payout initiation date is the date on which the payout is initiated to your bank account.

If the payout initiation date states 'N/A' it means that there is no payout initiation date set yet.

As soon as the payout of these order is done, a date will be shown in the report.

Good to know: the payout initiation date is not necessarily the same as the date you actually received the money on your bank account. It depends on the bank, the country etc. There can be a delay, however this actual date is not available. 

Yes, refunds can still be issued through your Convious Control Panel. 

We recommend always issuing refunds through Convious.

Yes, it is.

The bank statement will feature Adyen or PayPal in the sender section.

Yes, we will send you an invoice for our services once a month. 

100% of the payments will flow to your Adyen/ PayPal account.

Once a month, we will transfer our share (including PSP fees of Adyen) from the Adyen balance to Convious.

Yes, refunds can still be issued through your Convious Control Panel. 

We recommend always issuing refunds through Convious.

Yes, we recommend creating a new Business PayPal account for your ticket shop transactions.

Keep in mind that if this account is connected to Convious, then we will be able to check all transactions (for reporting purposes).

1. With this new system, the payouts go directly to your account, you receive your money sooner.
   
2. You will have access to more insights into transactions as you can log in directly to the PayPal platform.
3. You can choose the frequency of payouts that suits your needs best. It can be changed through your PayPal account.

Yes, payment methods like Credit Cards and Sepa are still available through PayPal. 

Convious does not invoice PSP fees for PayPal; PayPal deducts these PSP fees directly on their end.

Chargebacks will be deducted directly from your account.

Please reach out directly to PayPal's support via your environment or use their support page via this link.

Please check in with PayPal's customer service regarding this topic.

Please check in with PayPal's customer service regarding this topic

PayPal transactions are be visible in your Convious Control Panel and in your PayPal account

Yes, you get your own PayPal account which allows you to track all transactions. You have to create your PayPal account yourself by following these steps.

You need to log out of all your PayPal accounts. Then Connect your Convious PayPal integration with your correct email address.

The PSP fees will be invoiced by Convious at the end of each month.

You don't have to pay us, we will handle the fund transfer with Adyen.

Yes, it's possible to have a bi-weekly payout on the 1st and 15th of each month.

All payout schedules can be found here

Please contact our support team via support@convious.com

Yes, refunds can still be issued through your Convious Control Panel. 

We recommend always issuing refunds through Convious.